Privacy Policy
1. Identification and Contact Information of the Controller
The organization LETRAME S.L. with CIF B04845327 with tax address at Bulevar de El Ejido 301, 04700 – EL Ejido (Almería) email info@narratide.com and telephone 91 141 49 24
2. Purposes of the Processing of your Personal Data
Users/Navigators of the Controller's Website
- Respond to requests, complaints and incidents sent through our contact channels incorporated into the website.
- Understand the behavior of the surfer within the website in order to detect possible computer attacks on our website.
- Comply with the legal obligations that are directly applicable to us and regulate our activity.
- To protect and exercise our rights or respond to claims of any kind.
Customers
- Management of the commercial relationship.
- The provision of the services that you have contracted from us.
- Arrangements related to the shipping and receipt of the product purchased through this website.
- Administrative, accounting and fiscal management.
- Respond to requests, complaints and incidents sent through our contact channels incorporated into the website.
- Understand the behavior of the surfer within the website in order to detect possible computer attacks on our website.
3. Legal Basis of Treatment
Users/Navigators of the Controller's Website
- In the consent that you have given us to process your data for the indicated purposes. Refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes.
- To comply with the legal obligations that apply to us. In this case, the interested party will not be able to refuse the processing of personal data.
- In our legitimate interest to protect our image, business and history by avoiding attacks on our website. In this case, the interested party will not be able to refuse the processing of personal data, although they may exercise, where appropriate, the rights recognized in section eight of this policy.
Customers
- Execution of a contract to which it is a party or application of pre-contractual measures.
- Refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes.
- In the consent that you have given us to process your data with respect to purposes unrelated to the development or execution of the existing contract.
- Refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes.
- To comply with the legal obligations that apply to us. In this case, the interested party will not be able to refuse the processing of personal data.
- In our legitimate interest to protect our image, business and history by avoiding attacks on our website. In this case, the interested party will not be able to refuse the processing of personal data, although they may exercise, where appropriate, the rights recognized in section eight of this policy.
4. Data Conservation Periods or Criteria
The personal data provided will be kept for the time necessary to fulfill the purposes for which they were initially collected.
Once the data are no longer necessary for the processing in question, they will be duly blocked to, where appropriate, be made available to the competent Administrations and Public Bodies, Judges and Courts or the Public Prosecutor’s Office, according to the limitation period for actions that may arise from the relationship maintained with the client and/or the conservation periods provided by law.
- THE CIVIL CODE. Between 5 or 15 years depending on the case, taking into account the provisions of article 1964.2 of the aforementioned legal body.
- THE COMMERCIAL CODE. For 6 years, in accordance with the provisions of article 30 of the aforementioned legal body. It applies to commercial information related to (invoices issued and received, tickets, corrective invoices, bank documents, etc.).
- THE GENERAL TAX LAW. For 4 years in accordance with the provisions of articles 66 to 70 of the aforementioned legal body. It applies to information related to tax obligations.
5. Automated Decisions and Profiling
The website does not make automated decisions or create profiles.
6. Recipients
- Jueces y Tribunales.
- Fuerzas y Cuerpos de Seguridad del Estado.
- Otras autoridades u organismos públicos competentes, cuando el responsable tenga la obligación legal de facilitar los datos personales.
- Bancos y Entidades Financieras, en el caso de que nos contrate
7. International Data Transfers
8. Rights
The interested parties may exercise at any time and completely free of charge the rights of access, rectification and deletion, as well as request that the processing of their personal data be limited, oppose it, request their portability (whenever technically possible). or withdraw the consent given, and where appropriate, where appropriate, unless it is subject to a decision based solely on automated processing, including profiling.
To do this, you can use the forms provided by the organization, or write to the postal address or email address indicated above. However, you may be asked for your DNI or any other similar document in order to prove your identity, provided that this cannot be done by other less intrusive means.
In the event that you feel your rights have been violated regarding the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you can file a claim with the competent Data Protection Control Authority (Agency Spanish Data Protection Agency), through its website: www.agpd.es.
In compliance with the provisions of article 21 of Law 34/2002 on information society services and electronic commerce, if you do not wish to receive more information about our services, you can unsubscribe by sending an email to the address legal@narratide.com, with subject “LOWS”
9. Veracity of the Data
The interested party guarantees that the data provided is true, accurate, complete and updated; committing to report any change regarding the data provided, through the channels enabled for this purpose and indicated in point one of this policy. You will be responsible for any damage or loss, both direct and indirect, that may be caused as a result of failure to comply with this obligation.
In the event that the user provides data from third parties, he declares that he has the consent of the interested parties and undertakes to transfer the information contained in this clause, exempting the organization from any liability derived from failure to comply with this obligation.
Last review: January 19, 2024
